Privacy Policy

Effective Date: 10 October 2026
Website: https://laqfi.com
Business Name: Laqfi

1. Introduction

Welcome to Laqfi (“Laqfi,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit our website, create an account, place an order, contact our customer support team, or use any of our services.

By accessing or using https://laqfi.com, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.

2. Information We Collect

We may collect the following categories of information when you use our website or services.

2.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name.

• Email address.

• Mobile phone number.

• Billing address.

• Shipping and delivery address.

• Order details and purchase history.

• Information you provide when contacting customer support.

• Information submitted in connection with returns, refunds, exchanges, or complaints.

2.2 Order and Transaction Information

When you purchase products from Laqfi, we may collect and maintain information necessary to process and manage your order, including:

• Order number and order date.

• Products purchased, quantities, and order value.

• Delivery status and shipping details.

• Payment status and transaction reference, where made available to us.

• Refund, cancellation, and exchange records.

This information helps us manage orders, provide customer support, and maintain appropriate business records.

2.3 Technical and Website Usage Information

When you visit Laqfi.com, certain information may be collected automatically through our website platform, cookies, and other technologies, including:

• IP address and approximate location derived from it.

• Browser type and device information.

• Operating system and technical identifiers.

• Pages visited, website interactions, and referring websites.

• Session information and website performance data.

The information collected depends on your browser settings, cookie preferences, and the services enabled on our website.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders.

• Arranging shipping, delivery, and order tracking.

• Communicating order confirmations, delivery updates, and service notifications.

• Processing eligible returns, exchanges, cancellations, and refunds.

• Providing customer service and responding to inquiries.

• Managing customer accounts and purchase records.

• Preventing fraud, unauthorized transactions, and misuse of our services.

• Maintaining website security and improving website performance.

• Understanding website usage and improving our products and shopping experience.

• Sending promotional communications where permitted by applicable law and, where required, with your consent.

• Meeting legal, regulatory, tax, accounting, and other compliance obligations.

We only use personal information for purposes that are permitted under applicable law.

4. Sharing Information with Third-Party Courier and Shipping Companies

To deliver your orders, Laqfi shares the information necessary for shipping and delivery with third-party courier companies, logistics providers, and delivery service partners.

Depending on the delivery service and destination, this information may include:

• Customer name.

• Contact telephone number.

• Shipping and delivery address.

• Order number or shipment reference.

• Delivery instructions.

• Other information reasonably required to complete the delivery.

These third parties use the information to collect, transport, deliver, and track your order and to contact you regarding delivery where necessary.

We share only the information reasonably required to fulfil the relevant shipping and delivery services. Courier companies may process your information in accordance with their own privacy policies and applicable legal obligations.

Laqfi is not responsible for the independent privacy practices of third-party courier companies, but we take reasonable steps to work with service providers that are appropriate for our business needs.

5. Sharing Information with Third-Party Payment Gateways

Laqfi uses third-party payment gateways and payment service providers to facilitate online payments.

When you make a purchase, the information necessary to initiate, authorize, verify, and process your payment may be transmitted directly to the relevant payment service provider.

Depending on the payment method, this may include:

• Transaction amount and currency.

• Order number or transaction reference.

• Customer name and contact information.

• Billing information.

• Payment card details or other payment credentials entered during checkout.

• Information required for payment verification, fraud prevention, and transaction security.

Payment information is processed by the relevant payment service provider according to its own security procedures, privacy policy, and applicable requirements.

Laqfi Does Not Store Payment Card Information

Laqfi does not store customers’ full payment card numbers, CVV/CVC security codes, or other complete payment card credentials on its own systems.

Payment card information is handled by the applicable third-party payment gateway or payment processor through its payment infrastructure.

Laqfi may receive or retain limited transaction-related information, such as payment status, transaction references, payment method details, and refund records, where provided by the payment service provider and necessary for order management, customer support, accounting, or legal compliance.

The handling of payment information by third-party providers is governed by their applicable terms, security practices, and privacy policies.

6. Sharing Information with Other Service Providers

In addition to courier companies and payment gateways, Laqfi may share limited personal information with service providers that help us operate our business and website, including:

• E-commerce and website hosting providers.

• Website analytics and performance providers.

• Customer service and communication platforms.

• Fraud prevention and security providers.

• Marketing and advertising service providers.

• IT support and technical service providers.

• Accounting, auditing, legal, and professional advisers.

These service providers may process information on our behalf or for their own purposes, depending on the service and their relationship with us.

We take reasonable steps to ensure that information is shared only where necessary and that appropriate contractual, technical, or organizational safeguards are applied where required by law.

7. Cookies and Similar Technologies

Laqfi.com may use cookies, pixels, tags, and similar technologies to support website functionality and improve the customer experience.

These technologies may be used to:

• Keep your shopping cart and account functioning.

• Remember certain website preferences.

• Understand how visitors use our website.

• Measure website performance.

• Evaluate the effectiveness of advertising campaigns.

• Provide relevant marketing and advertising, where permitted.

Some cookies are necessary for the operation and security of our website. Other cookies may be optional and subject to your consent or preferences, as required by applicable law.

You can manage cookies through available website cookie settings and your browser settings. Disabling certain cookies may affect the functionality of some website features.

8. Marketing Communications

Where permitted by applicable law, Laqfi may use your contact information to send promotional offers, product updates, special discounts, and information about new collections.

Where required, we will obtain your consent before sending marketing communications.

You may opt out of promotional emails by using the unsubscribe option included in the message or by contacting us at care@laqfi.com.

Opting out of marketing communications will not prevent us from sending essential service messages, such as order confirmations, payment updates, security notifications, and delivery information.

9. International Data Transfers

Laqfi serves customers in different markets and may use service providers operating in countries other than the country in which a customer resides.

As a result, personal information may be transferred to or processed in other countries when necessary to fulfil orders, process payments, provide website services, or operate our business.

Where applicable law requires safeguards for international data transfers, we will take reasonable steps to ensure that the transfers are conducted in accordance with the relevant legal requirements.

10. Data Retention

Laqfi retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Completing and managing customer orders.

• Providing customer service.

• Managing returns, refunds, and exchanges.

• Maintaining accounting, tax, and business records.

• Resolving disputes and enforcing agreements.

• Complying with applicable legal and regulatory requirements.

• Preventing fraud and protecting the security of our services.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law.

11. Data Security

Laqfi takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, security monitoring, appropriate service-provider arrangements, and safeguards provided by our e-commerce platform and payment service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

Customers should protect their account credentials and avoid sharing passwords or other confidential account information with unauthorized persons.

12. Your Privacy Rights

Depending on your country or region of residence and the applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of direct marketing communications.

• Request a copy of certain information in a portable format, where applicable.

• Submit a complaint to the relevant data protection authority.

These rights are subject to applicable legal conditions, exceptions, and limitations.

To make a privacy-related request, contact us using the details in Section 16. We may need to verify your identity before processing your request.

13. Children's Privacy

Laqfi.com is an online shopping website and is not intended to collect personal information from children in violation of applicable law.

Where consent from a parent or legal guardian is required, we will follow the applicable legal requirements.

If you believe a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, payment services, courier tracking pages, social media platforms, or other external services.

These third parties operate independently and may have their own privacy policies, terms, and data handling practices.

Laqfi does not control the privacy practices of independent third-party websites. We encourage customers to review the relevant privacy policies before providing personal information directly to those services.

15. Changes to This Privacy Policy

Laqfi may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.

We encourage customers to review this page periodically to remain informed about how their personal information is collected, used, and protected.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us using the following details:

Business Name: Laqfi

Website: https://laqfi.com

Privacy and Customer Support Email: care@laqfi.com

WhatsApp: +971 52 488 1266

Please include sufficient information about your inquiry so that our team can review and respond to your request.

Laqfi — Your Privacy Matters.