Terms of Service

Effective Date: 10 October 2026
Website: https://laqfi.com
Business Name: Laqfi

1. Introduction

Welcome to Laqfi. These Terms of Service (“Terms”) govern your access to and use of https://laqfi.com, including our website, products, services, and online shopping facilities.

Throughout these Terms, “Laqfi,” “we,” “our,” and “us” refer to Laqfi. The terms “you,” “your,” and “customer” refer to any person who visits our website, creates an account, purchases products, or otherwise uses our services.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy and Return, Refund & Exchange Policy.

If you do not agree with these Terms, please discontinue using our website.

2. Eligibility and Use of the Website

By using Laqfi.com, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

If you are using our website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of Laqfi, other customers, or third parties.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized activities.

• Provide false, misleading, or inaccurate personal or order information.

• Attempt to interfere with the security, functionality, or operation of the website.

• Introduce malicious software, harmful code, or unauthorized automated activity.

• Copy, reproduce, distribute, or exploit website content for commercial purposes without authorization.

• Use the website in a way that could damage our business, reputation, or services.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Product Descriptions

Laqfi offers fashion products and other items as displayed on our website.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, sizes, and other details are accurate and up to date.

However, certain differences may occur due to:

• Screen settings, lighting, and display variations.

• Minor differences in product colour, texture, or appearance.

• Manufacturer updates or changes in product specifications.

• Errors or omissions in product listings.

Product images are provided to help customers understand the product. Customers should review the product description, size information, materials, and other specifications before placing an order.

If you receive a defective, damaged, or incorrect item, please follow our Return, Refund & Exchange Policy.

Nothing in this section limits your statutory rights regarding products that are defective, misdescribed, or otherwise fail to meet applicable legal requirements.

4. Prices, Promotions, and Discounts

All product prices, shipping charges, discounts, and applicable fees will be displayed or communicated during the shopping and checkout process, as applicable.

Prices and promotional offers may change without prior notice, but changes will not affect an order already accepted unless permitted by law or agreed with the customer.

Promotional codes and discounts:

• Must be used according to the stated promotion terms.

• May be limited to specific products, customers, regions, or periods.

• May not be combined with other offers unless expressly permitted.

• May be subject to minimum order values or other stated conditions.

• Cannot be exchanged for cash unless required by law or expressly stated.

Laqfi reserves the right to correct pricing or promotional errors and to cancel affected orders where legally permitted. If payment has already been collected for an order that is cancelled, we will arrange an appropriate refund in accordance with applicable law.

5. Orders and Order Acceptance

When you place an order on Laqfi.com, you submit a request to purchase the selected products under these Terms.

An order confirmation email or on-screen confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

Orders are subject to product availability, payment authorization where applicable, verification, and acceptance by Laqfi.

We reserve the right to refuse, restrict, or cancel an order where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information.

• Suspected fraud or unauthorized payment activity.

• Product unavailability.

• Pricing or listing errors.

• Suspected resale, abuse of promotional offers, or misuse of our services.

• Delivery restrictions or other legitimate operational reasons.

If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and our relevant policies.

Customers are responsible for reviewing their order details before completing checkout.

6. Customer Accounts and Information

Customers may create an account to access available account features, manage orders, and submit eligible return, refund, or exchange requests.

You agree to provide accurate and current information when registering or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.

You should notify us promptly if you suspect unauthorized access to your account.

Account access may be restricted or suspended where necessary to protect customers, maintain website security, investigate suspected fraud, or comply with applicable law.

Our collection and processing of personal information are governed by our Privacy Policy.

7. Payment Terms

Laqfi supports the payment methods made available during checkout. Available payment methods may vary by destination, order, and payment provider.

Depending on the available options, payments may be processed through third-party payment gateways or other supported payment services.

By submitting a payment, you authorize the applicable payment provider to process the transaction according to its terms and procedures.

Laqfi does not store customers’ full payment card numbers or CVV/CVC security codes on its own systems. Payment card information is handled by the relevant payment service provider.

Customers must provide accurate payment information and use a payment method they are authorized to use.

Payment authorization, verification, and settlement may be subject to the payment provider's terms, security checks, and processing times.

Where cash on delivery is offered, customers must provide accurate delivery information and follow the applicable payment instructions at delivery. Availability of cash on delivery may be restricted to specified regions or orders.

8. Shipping and Delivery

Laqfi works with third-party courier companies and logistics providers to deliver customer orders.

Estimated delivery times are provided for guidance and may vary depending on the destination, courier operations, customs procedures, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address, contact number, and any necessary delivery instructions.

Laqfi is not responsible for delivery delays caused by incorrect customer information, recipient unavailability, customs procedures, or other circumstances beyond our reasonable control, subject to applicable law.

Where a shipment cannot be delivered because of incorrect information, repeated failed delivery attempts, or customer unavailability, additional shipping or redelivery charges may apply if disclosed and legally permitted.

Nothing in these Terms excludes any delivery obligations or consumer rights imposed by applicable law.

9. Cancellations

If you wish to cancel an order, contact our customer support team as soon as possible at care@laqfi.com.

Cancellation requests are subject to the order's processing and shipping status. An order that has already been dispatched may not be cancellable through the standard cancellation process.

If an order is eligible for cancellation and payment has already been collected, any refund due will be handled according to applicable law and our Return, Refund & Exchange Policy.

Statutory cancellation or withdrawal rights, where applicable, remain unaffected by this section.

10. Returns, Exchanges, and Refunds

All return, exchange, and refund requests are governed by our separate Return, Refund & Exchange Policy, available on Laqfi.com.

In general:

• Defective, damaged, or incorrect items caused by a mistake on our side may qualify for an exchange or refund, subject to verification and applicable law.

• Exchanges requested because of a customer-selected size, change of mind, or personal preference may incur applicable exchange and shipping charges.

• Customers must submit eligible requests through their Laqfi account using the email address associated with their order and follow the instructions for the applicable region.

• Customers must email care@laqfi.com with their order number and request details.

• Photographs or videos of damaged, defective, or incorrect items should be sent through WhatsApp to +971 52 488 1266.

Please obtain confirmation and instructions before returning an item.

The full Return, Refund & Exchange Policy should be read before placing an order. Nothing in that policy or these Terms restricts consumer rights that cannot legally be excluded.

11. Promotions, Discount Codes, and Special Offers

Laqfi may offer promotional campaigns, discount codes, seasonal sales, and other special offers.

Each promotion may have specific conditions, including validity periods, product exclusions, eligible regions, minimum order requirements, and restrictions on combining offers.

Customers are responsible for entering promotional codes correctly before completing checkout.

Unless expressly stated otherwise, promotional codes have no cash value and cannot be redeemed for cash.

Laqfi reserves the right to modify or withdraw a promotion where reasonably necessary, subject to applicable law and any obligations arising from orders already accepted.

12. Intellectual Property

All website content, including text, logos, graphics, product photographs, designs, icons, page layouts, and other materials owned or licensed by Laqfi, is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

Third-party trademarks, product names, and brand references remain the property of their respective owners.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier companies, analytics providers, social media platforms, and other external websites.

These services may operate under their own terms, privacy policies, and procedures.

Laqfi does not control all aspects of third-party services and is not responsible for their independent policies or operations, except to the extent responsibility cannot legally be excluded.

Your use of a third-party service may be subject to separate terms between you and that provider.

14. Website Availability and Accuracy

We aim to keep Laqfi.com available, secure, and functioning properly. However, uninterrupted access cannot be guaranteed.

We may update, modify, suspend, or discontinue website features when reasonably necessary for maintenance, security, technical improvements, or business operations.

We do not guarantee that the website will always be free from errors, interruptions, or technical issues.

Where legally permitted, Laqfi may correct website errors, inaccurate listings, or technical problems. Such corrections will not remove consumer rights that apply to an order already accepted.

15. Limitation of Liability

To the extent permitted by applicable law, Laqfi will not be liable for indirect or consequential losses arising from the use of our website or services where such losses could not reasonably have been foreseen.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, defective products where liability cannot be excluded, or any other liability that cannot legally be limited.

These Terms do not remove any rights or remedies available to consumers under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses directly arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This section does not apply to the extent that the relevant loss results from Laqfi's own unlawful conduct or where such an obligation would be prohibited by applicable law.

17. Privacy and Personal Information

Your use of Laqfi.com is also governed by our Privacy Policy.

We may process personal information to manage accounts, fulfil orders, arrange shipping, process payments through third-party providers, respond to customer requests, maintain records, and meet legal obligations.

We may share necessary information with courier companies, payment gateways, and other service providers as described in our Privacy Policy.

For further details, please review the Privacy Policy published on Laqfi.com.

18. Governing Law and Disputes

These Terms are subject to applicable laws governing Laqfi's business and the customer's transaction.

Where legally applicable, disputes will be handled by the competent courts or dispute-resolution authorities with jurisdiction over the matter.

Nothing in this section deprives a consumer of mandatory protections, jurisdictional rights, or remedies provided by the laws applicable to their purchase.

19. Changes to These Terms

Laqfi may revise these Terms from time to time to reflect changes in our services, business practices, website functionality, or legal obligations.

The updated Terms will be published on this page with a revised effective date.

Your continued use of the website after updated Terms are published will be subject to those Terms to the extent permitted by applicable law. Where consent or additional notice is legally required, we will follow the relevant requirements.

We encourage customers to review these Terms periodically.

20. Contact Information

If you have questions about these Terms of Service, your order, or our website, please contact us using the details below.

Business Name: Laqfi

Website: https://laqfi.com

Customer Support Email: care@laqfi.com

WhatsApp Support: +971 52 488 1266

Please include your order number when contacting us about an existing purchase.

Laqfi — Thank you for shopping with us.