Refund policy

Return, Refund & Exchange Policy

Effective Date: 10 October 2026
Website: https://laqfi.com

At Laqfi, we aim to provide quality products and a smooth shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing your order.

1. Return Policy

Laqfi accepts return requests when a product received is defective, damaged, incorrect, or different from what was ordered due to a mistake on our side.

To qualify for a return, the following conditions must be met:

The item must be unused, unworn, unwashed, and in its original condition.
Original tags, packaging, and accessories must be intact, where applicable.
Customers must provide clear photographs or videos showing the defect, damage, or incorrect item.
The issue must be reported within 3 days of delivery.
Customers must submit their request through their Laqfi account and follow the applicable regional return process.

Items that have been used, washed, worn, damaged by the customer, or returned without their original tags or packaging may not qualify for a return, subject to applicable consumer protection laws.

2. Exchange Policy

Laqfi offers exchanges under the following conditions.

A. Free Exchange — Mistake or Defect from Laqfi

If you receive a defective, damaged, or incorrect item due to an error on our side, we will arrange an exchange at no additional exchange cost, subject to verification and product availability.

Laqfi will cover the applicable exchange shipping costs when the issue is confirmed to be our responsibility.

B. Paid Exchange — Customer Request

If you request an exchange because of a size issue, change of mind, personal preference, or an incorrect selection made while placing the order, exchange charges will apply.

The customer will be responsible for applicable pickup, shipping, and reshipping charges.

All customer-requested exchanges are subject to product availability, approval, and compliance with the applicable regional policy.

3. Refund Policy

Refunds are offered when the product received is defective, damaged, incorrect, or supplied as a result of a mistake made by Laqfi.

Customers must report the issue through the required account and customer support process. The request will be reviewed before a refund is approved.

We do not offer refunds for the following reasons, except where required by applicable law:

Change of mind or personal preference.
Incorrect size or product selection made by the customer.
Dissatisfaction with a product when the correct item was supplied as described.
Damage caused by the customer.
Products that have been used, worn, or washed.

Once a refund request is reviewed and approved, our team will communicate the refund process and expected timeline.

Refunds will be issued to the original payment method where possible. If the original payment method cannot be used, an alternative refund method may be arranged with the customer.

Shipping charges and other fees will be handled in accordance with the applicable regional policy and consumer protection laws.

4. Non-Returnable Items

For hygiene and product-safety reasons, opened cosmetics and personal-care products are generally not eligible for return or exchange unless they are defective, damaged, or supplied incorrectly, subject to applicable law.

Items damaged through misuse, improper care, or normal wear and tear are not eligible for a free exchange or refund unless otherwise required by law.

All return and exchange requests are subject to product inspection and verification.

5. How to Request a Return, Refund, or Exchange

Customers must follow the procedure below to request a return, refund, or exchange.

Step 1: Log In to Your Laqfi Account

Visit https://laqfi.com and log in to your account using the email address associated with your order.

If you do not have access to the account used to place your order, contact customer support for assistance.

Step 2: Submit Your Request Through Your Account

Submit your return, refund, or exchange request through your Laqfi account using the available order or return request options.

Select the applicable region and follow the instructions provided for that region. Requests must meet the eligibility conditions and deadlines applicable to the order.

Step 3: Email Customer Support

Send an email to care@laqfi.com with your order number and details of your request.

Please explain whether you are requesting a return, refund, or exchange and describe the reason for your request.

Step 4: Send Photos or Videos of Damaged or Defective Items

If you received a damaged, defective, or incorrect item, send clear photographs or videos showing the issue to our WhatsApp support number:

WhatsApp: +971 52 488 1266

Please include your order number and a brief explanation of the issue so our team can identify your order and review your claim.

Step 5: Wait for Confirmation

Our team will review your request and may contact you for additional information or evidence.

Please wait for approval and return instructions before sending any item back. Items returned without following the required procedure may experience processing delays.

Important: Submitting a request does not automatically guarantee approval. All requests are reviewed according to this policy, the applicable regional requirements, and consumer protection laws.

6. Processing Time

The time required to review and process a return, exchange, or refund may vary depending on the nature of the issue, the information provided, product availability, shipping arrangements, and the payment provider.

Laqfi will communicate the next steps after reviewing your request. Refund processing may also depend on the processing times of your bank or payment provider.

7. Regional Requirements

Customers must submit their return, refund, or exchange requests through their Laqfi account and select the applicable region.

Eligibility conditions, reporting deadlines, shipping arrangements, and processing procedures may vary by region.

Customers are responsible for providing accurate order information and following the instructions applicable to their order. Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under the applicable laws.

8. Policy Terms and Conditions

Laqfi reserves the right to inspect returned products, verify reported defects, and request supporting evidence before approving a return, refund, or exchange.

Requests may be declined if they do not meet the applicable eligibility requirements, except where a different outcome is required by law.

This policy does not limit any statutory consumer rights available under the laws applicable to the customer's purchase.

By placing an order on Laqfi.com, customers acknowledge that they have read and understood this policy.